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Call centers have emerged as an essential part of modern business. They are a critical link in the customer-to-brand process...

So, you’ve implemented a call center for your business. Well done! Now, consider scaling your call center so your business...

In the U.S., outsourcing menial tasks has been on the trend for a very long time. You can always take...

When it comes to the BPO industry or call center services provider, being spoilt for choice is common. Post the...

You need to keep in mind multiple aspects of customer service before you expect to get the most out of...